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Business value chain
Process Description
The value chain processes define the processes that are directly contributing to revenue generation within the company.
This process consists of the following sub-processes:
Owner
The chief executive officer (CEO)
Customer
Client recipient stakeholders
Desired Results
The value chain processes defined in this quality management system are there to ensure that art shops and paint shops provide quality products.
Inputs
- Define customer needs
- React to competition
- Find opportunity
- Profit warning
Outputs
- Products which meet the needs of the customer.
- Provide service and product expertise that can guide customers in buying what they need.
Key Performance Measures
- Products in art shops and paint shops which provide a reasonable stock turn and gross profit.
- Customer satisfaction.
Risks
- Excessive stock holding
- Stocking up the wrong products
- Failure to comply with legislation
- Misreading market or competition
- Rapid changes in market place
- Margin dilution
Opportunities
- Identifying the potential businesses in our market place
- Conduct business analysis to identify market opportunities